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Looking for answers?

This is what I've been searching for. How do I get started?


We are so happy you found us! Getting started is as simple as giving us a call or sending an email. We know that the decision to seek counseling is often made after lots of thinking, planning, and searching, so we will work hard to return your call/email as quickly as possible!




What does counseling look like? What is the exact process?


There is no specific answer because counseling is not a one-size-fits-all situation. One thing you can be certain of is that we will never you see as the problems that brought you to counseling; we want to get to fully know you for the whole-human you are. At your first appointment, your therapist will provide you with more information on what your process may look like. Throughout the counseling process, different techniques will be used to help you work toward your goals. We are intentional in our practice and use evidence-based techniques and interventions that are appropriate and relevant to your goals. In general, clients will schedule weekly sessions. As you progress, you and your therapist may decide that less frequent appointments are appropriate. While in counseling, your therapist may ask you to tackle therapeutic work outside of sessions (e.g. tracking certain behaviors, journaling, or completing a reading). Counseling will be most effective for you if you are dedicated to being an active participant in the process - both in and out of sessions.




How long will counseling last?


Many factors, such as the nature of your challenges and your motivation for change, can contribute to the length of therapy. Many people come in to address a specific concern and others want to work on complex issues that have been following them around for a while. In either case, counseling is not a "quick fix." Our goal is not to keep you in counseling forever. We want to help you achieve your therapeutic goals and empower you to move forward with a more mindful, fulfilling way of living. Counseling is a personal process and how long you stay is ultimately up to you.




What about confidentiality?


Confidentiality is a crucial part of the therapeutic process. A safe and trusting environment is necessary to begin exploring the issues that have brought you to therapy. We can communicate with third parties (e.g. physicians, teachers) only if you have given prior written consent to do so. Communication between client and therapist is protected by law and will be kept confidential. Limitations and exceptions of confidentiality exist and are itemized below:

  • HSM therapists believe you are at risk of inflicting serious harm or death upon yourself, another person, or the community.
  • HSM therapists have cause to believe that a child has been, or may be, subjected to neglect or abuse (including physical, emotional, and sexual abuse).
  • HSM therapists have cause to believe that an elderly person or person with a disability person has been, or may be, subjected to neglect or abuse (including physical, emotional, and sexual abuse).
  • HSM therapists have cause to believe that an adult was a victim of abuse or neglect as a child and the therapist determines in good faith that disclosure of the information is necessary to protect the health and safety of another child, an elderly person, or a person with a disability.
  • If a court of law issues a legitimate subpoena for information stated on the subpoena.
  • If a client is in therapy or being treated by order of a court of law, or if information is obtained for the purpose of rendering an expert’s report to an attorney.
  • If a client files a complaint or lawsuit against HSM or any HSM therapists, we may disclose relevant information regarding the client in order to respond and defend against the complaint.
  • Otherwise required by law.




What are your fees for services?


60-Minute Initial Assessment: $180 50-Minute Individual Sessions: $150




What forms of payment do you accept?


We accept cash, check, and credit/debit card (including HSA/FSA cards).




Do you accept my insurance?


We do not accept insurance or work directly with insurance companies. Instead, we are considered an "out-of-network provider." If you wish to claim out-of-network benefits, we can provide you with a detailed statement that you would submit to your insurance company for possible reimbursement. Your insurance carrier can assist you in determining your benefits. Here are some helpful questions to get you started: 1. Does my plan cover services for OON mental health providers? 2. What is the coverage amount for OON mental health providers? 3. Do you require pre-authorization or referral from my primary care physician? 4. What is the process for submitting an OON claim? Please be aware that insurance carriers require a mental health diagnosis. We are happy to talk with you more about this.




It's time for my first appointment. What do I need to know?


We are excited to meet you! Please make sure that you have read and completed all intake forms provided to you prior to your appointment. If the intake forms are not completed prior to your appointment, the time you need to complete these forms will cut into your scheduled time. At your first appointment, your therapist will take some time to review important information regarding our practice and policies. The majority of time is dedicated to learning about you and what brings you into counseling. At the end of your session, you and your therapist will both consider if y'all are a good fit to work together on the goals you hope to achieve. If it is determined that we are not the best fit for your needs, we will provide you with a list of referrals.




How do I find your office? Where do I park?


We are proudly located in the Houston Heights at 535 W 20th Street, Suite 205. When you see a gray/white modern building with a huge "Sola Salons" sign (our downstairs neighbors), you've found us! You are free to park in our large front parking lot. If the front parking lot is full, you can find additional parking behind the building or in the gated lot to the left of the building. Street parking is available on the side streets if needed. We are located on the second floor in Suite 205, so head up the staircase on the left side of the building (note: our building does not have an elevator). You will find a keypad located by the building's door at the top of the staircase... Press 3 to scroll through the menu and select either Jasandra or Stephanie's name (whoever your appointment is scheduled with). Your therapist will then be able to grant you access into the building. We may not be able to grant access while we are in session, so we recommend arriving no earlier than 10 minutes prior to your appointment. Once you enter our suite, make yourself comfy in the waiting room and your therapist will greet you at your scheduled time. Three private restrooms are located down the main hallway.




Can you provide recommendations on child custody?


The therapists of Human State of Mind Counseling do not wish to be involved in custody related issues. We do not perform custody evaluations and will not provide opinions on custody matters. If you require custody-related services or would like to include your child's mental health records in your custody and/or divorce proceedings, we are happy to refer you to the appropriate professionals. Parents often seek counseling for children in cases of divorce, adoption, and foster care placement. Counseling throughout these big life changes can help your child process, and cope, and heal. We require a copy of the legal document that indicates which conservators have the rights to make psychological treatment decisions for the child - This paperwork must be provided prior to the therapist meeting your child.




"Counseling"? "Therapy"? "Psychotherapy"?


To-may-to, to-mah-to! HSM therapists have a master’s or higher level of education and possess the state licenses (i.e. LPC, LCSW) required to provide counseling services.





Have other questions?

Finding a therapist can feel overwhelming.

We get it.

The connection you have with your therapist is an essential factor for making lasting changes. Taking time to find the right therapist will benefit you in the long run. 

If you're unsure about therapy or need more information to decide whether we're a good match for you, reach out and let us know.